Airtel Money has set a world
record of sorts
A customer went to an agent
to withdraw cash, unfortunately the guy enters the wrong agent code, instead of AAE868
he inputs AAE865 ---- Transaction
ID : 150 603 058 23 96
The client calls AirtelMoney Customer-care immediately and has the transaction blocked, he is asked for the
reversal to be acted upon.
That was Wednesday, 17th June
The client waits to Thursday
then to Friday
He calls the customer care
and is assured that the reversal shall be concluded shortly
However the long wait
continues to Saturday and to Sunday
Today is Monday and the
reversal is being worked on !!!!!
Airtel surely – 6 days to
reverse a transaction that was blocked immediately the error was discovered
!!!!
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